You are here

Support plans


Sign up for your plan and get all the advantages of our new support service

Plans Basic Plus Business
Communication channels
Icono TeléfonoIcono Email
Icono TeléfonoIcono Email
Icono TeléfonoIcono EmailIcono Skype
Monday to Friday 9 am to 6 pm
Support with no time limit
Access to senior engineers  
Remote connection to the installation  
Guaranteed response within 6 business hours    
Updates to the new versions    
Access to software licences    

Welcome Plan

All our customers’ new systems come with a FREE Business Plan. MINI · Valid for 3 months
DFUSION and S/LR · Valid for 6 months

you are never alone

The Basic technical support plan includes free, unlimited customer services to help users to resolve incidents by phone or by email. Our team of engineers will deal with all your incidents from Monday to Friday during office hours from 9 am to 6 pm.

Free support plan
Plus Senior engineers with
remote connection

Let our team of experts help with your installation. With the Plus Technical support service plan, our senior engineers connect remotely to your installation whenever you need it and for as long as needed, providing you with priority support from expert engineers.

Priority support
Business The most
comprehensive plan.
You don’t have to
worry about a thing

Let our experts take control and help you at all times. You won’t need to worry with the Business technical support plan. We will respond to your incident within six hours. We will also connect remotely to your installation and you will benefit from all updates, new versions and features. The plan also includes software licences.

We take care of everything!

*Support plans are annual subscriptions per installation.

Personal advice

We’ll be in touch to help you to select
the best plan for your needs


Purposes: To respond to your requests and send you marketing information about our products and services, including by email. Legal basis: The data subject’s consent. Recipients: No data transfers are not foreseen. Rights: You may withdraw your consent at any time, and access, correct or delete your data and exercise your other rights at Additional information: For more information, click on the link to the Privacy Policy.