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Support plans

STARTING IN APRIL

Sign up for your plan and get all the advantages of our new support service

Plans Basic Plus Business
Communication channels
Icono TeléfonoIcono Email
Icono TeléfonoIcono Email
Icono TeléfonoIcono EmailIcono Skype
Monday to Friday 9 am to 6 pm
 
 
 
Support with no time limit
 
 
 
Access to senior engineers  
 
 
Remote connection to the installation  
 
 
Guaranteed response within 6 business hours    
 
Updates to the new versions    
 
Access to software licences    
 
 

Welcome Plan

All our customers’ new systems come with a FREE Business Plan. MINI · Valid for 3 months
DFUSION and S/LR · Valid for 6 months

Basic With DAVANTIS
you are never alone
Free support plan
 

The Basic technical support plan includes free, unlimited customer services to help users to resolve incidents by phone or by email. Our team of engineers will deal with all your incidents from Monday to Friday during office hours from 9 am to 6 pm.

Plus Senior engineers with
remote connection
Priority support
 
 

Let our team of experts help with your installation. With the Plus Technical support service plan, our senior engineers connect remotely to your installation whenever you need it and for as long as needed, providing you with priority support from expert engineers.

Business The most
comprehensive plan.
You don’t have to
worry about a thing
We take care of everything!
 
 
 

Let our experts take control and help you at all times. You won’t need to worry with the Business technical support plan. We will respond to your incident within six hours. We will also connect remotely to your installation and you will benefit from all updates, new versions and features. The plan also includes software licences.

*Support plans are annual subscriptions per installation.

DOWNLOAD THE LEAFLET
 
Personal advice

We’ll be in touch to help you to select
the best plan for your needs

Personal advice

DAVANTIS TECHNOLOGIES DATA PROTECTION INFORMATION

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