DAVANTIS knows that high-quality technical assistance from experts is crucial. So we are here to help you every step of the way, troubleshooting any issues you may encounter.
That’s why we have upgraded our technical support services to include new Support Plans for a more comprehensive service. You can always count on our expert team to deal with all your enquiries.
A solution for each client
We want to make things easy for you, which is why we have three support plans. You just choose the one that best suits your installation:
BASIC - Free Technical Support Plan
The basic technical support plan includes unlimited free customer service to sort out users’ issues by phone or email. Our team of engineers will deal with all your questions from Monday to Friday during office hours 9am to 6pm GMT+1.
PLUS - Senior engineers and remote connection
Let our team of experts help you with your installation. Under the Plus technical support plan we will connect to your installation remotely whenever you like and with no time limit. Our team of senior engineers is at your service.
BUSINESS - Upgrade to the new versions and features
If you need integral assistance and want to minimise any possibility of an incident, then get continuous support. Our experts take control and are available to assist you at all times.
The Business technical support plan gives you 100% peace of mind. We will sort out your incidents within six hours. We also connect to your remote installation, and you will get all our updates, new versions, and software features. This plan also includes software licences.
DAVANTIS is totally committed to the success of each and every project. That’s our customers receive the Welcome Plan, and all new installations benefit from the advantages of the Business Plan * technical support service FREE OF CHARGE.
Daview MINI · Free for 3 months
DFUSION and S/LR · Free for 6 months